Shipping and Refunds

SHIPPING POLICY

We at Hans understand that you would like to receive your products in a timely fashion and in top condition. So, we use our large network of couriers to bring you the best as soon as possible.
If your order is below Rs. 500, we charge a nominal fee of Rs. 65. All orders more than Rs. 500 enjoy FREE shipping. All orders are processed within 24 hours of the payment being received.
We will ship out your order within 48 hours of processing. Our courier partners will deliver your products within 7-10 working days.
Any orders that need to be shipped using India Speed Post will take 10-15 days.

 

REFUNDS & EXCHANGE POLICY

If you have received a wrong/damaged product, we can replace this with the exact same item. Goods can only be exchanged if it is returned unused and intact, or by providing proof of damage/defect.

  • ┬áPlease email us within 24 hours of delivery if you want to apply for an exchange, with relevant
    proof (photo or documentation) as seen necessary. We will have our customer care and they will
    contact you as soon as possible. (contact@hansherbals.com )
  • We will email you detailed instructions on how to exchange your product once you receive our
    exchange confirmation.
  • Please mention your order number in the mail that you send to us.
  • The refund will be processed within 10 business days from the date of cancellation of the product.